Being able to communicate with your hosting supplier whenever you have any questions or encounter any issues is really important and how quickly they will answer back and take action could be essential, in particular when your website is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are, in addition a way to distinguish genuine suppliers from resellers. The second in most cases respond just to e-mail messages or support tickets and you may need to wait for a whole day or more so as to get a response. In case the problem calls for a few replies, you'll end up losing days in order to have a problem resolved. When you use the services of a genuine and reputable web hosting provider, you will be able to get in touch with the support anytime and get a quick reply whatever the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Hosting

Our hosting service come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting solutions well before you make a purchase or you're an existing customer and you have a question or some problem, you will be able to contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any issues that require extra time to research and take care of. Unlike various other website hosting service providers, our trouble tickets feature a warranted maximum response time of only 1 hour, which means that regardless of what your problem is, it will be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated servers that we supply include 24/7 customer and technical support, which means that regardless of what issue you experience, you can get in touch with us and we'll help you quickly. Our guaranteed reply time for each e-mail message or ticket that you open via your Hepsia hosting Control Panel is 1 hour; typically the response time rarely exceeds 20 min. We also have phone support with a couple of local numbers globally plus a live chat, so you can contact us and receive additional information about our services even if you do not have an account yet. We're able to help you with nearly any question or a problem you have - payment methods, plan specs, e-mail configuration, website hosting account settings, and many others. If you employ our services, you will never encounter a scenario where you should wait for a few days to get an issue solved like you may need to do with numerous other suppliers.

24/7 Customer Support in VPS Servers

If you obtain a VPS server from us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local telephone numbers in the United States, Great Britain and Australia as well as a live chat service. When you are an active customer and you require assistance with a technical issue that requires additional time to investigate or resolve, you're able to open a ticket from your billing account or you can send an e-mail and we'll handle the trouble and send you a response within the hour. The answer time is guaranteed 24/7, which includes weekends and holidays, however for most issues it takes a maximum of 30 minutes to get support. The support service covers the VPS and all of the pre-installed software it comes with, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server from us, you're able to contact us anytime using various channels and the maximum time that you'll have to wait for an answer is approximately one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything relevant to the apps that are pre-installed on your server. To contact us about a technical matter, you are able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any common questions or you'd like to learn more about our website hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local numbers that we have in several countries worldwide. If you'd like to receive support for third-party software that you are unable to deploy or operate effectively, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.