There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a ticketing system. It’s the least complicated method of communication for different reasons. In case no tech support staff member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy and paste large pieces of information without needing to worry about spelling mistakes, and in case a given issue requires more time to be fixed or a number of responses need to be exchanged, all the information will be in the exact same location, so either party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting provider is that they are typically separate from the hosting platform, which goes to say that if you have to provide information or to adhere to directions, you’ll need to use no less than 2 different interfaces and this number may increase in case you wish to administer several domains. Additionally, many hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Hosting

Our hosting service come with an integrated ticketing system, which is an integral part of our in-house built Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will permit you to manage everything connected with the hosting service itself in one location – invoices, website files, emails, tickets, etc., eliminating the need to log in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with a couple of clicks of the mouse without needing to leave your hosting Control Panel. In the meantime, you may select a category and our system will present you with a variety of informative articles, which will supply you with additional info and which may help you fix any particular problem even before you actually open a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated servers, so you will not need a different platform to touch base with our help desk support team – you can do that on the spot as soon as you experience a challenge. Submitting a new ticket requires a few clicks and tracking down an older one is just as easy. With our intelligent search option, you can quickly track down any ticket that you’ve submitted in the past. You can send a ticket at any particular moment as our tech support staff members are at your disposal 24 hours a day, 7 days a week, 365 days a year and reply in no more than 60 minutes, although it rarely takes this much to receive assistance. With Hepsia, you’ll have everything in one location and you can forget about using 2 or more platforms to troubleshoot a simple issue.