A live chat is a real-time way of communication between a website hosting company's support crew and its customers. It's a very efficient way to receive some info about the web hosting services or have some issue resolved since you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower possibility of errors any time you exchange info such as usernames or domain names, the faster response time since the communication is live and the fact that you don't need to stay on the chat all the time - you're able to do something else while the representative examines the issue in question. Also, you will be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you'll need to pay when you are calling to another country.

Live Chat Support in Hosting

Along with the phone and ticket support, our company provides live chat support as well. You are able to contact us every single day, which includes holidays and weekends, and we can give you more info about the hosting service that we provide in case you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for entirely technical matters you have to open a ticket to our tech support team, because such issues will need extra time to be taken care of, you can still contact us through the live chat for some tech details. To give you an example, we're able to assist you to set up an email address in your e-mail client or troubleshoot multiple problems, saving you a long time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we provide with all our Linux semi-dedicated servers, you are able to find the answers for any questions you may have or have various issues resolved quickly. The chat service is accessible every single day, thus you'll be able to speak with a representative even on weekends and holidays. If you are not sure which package would be better for your sites or if our hi-tech cloud hosting platform covers some system requirements, you may come on our live chat before buying anything. If you are an existing customer, you'll be able to obtain more details about account settings, billing issues and various common tech troubles you may have, for example when you are unable to install an email account in a client on your personal computer. Our live chat can save you a considerable amount of time no matter where you are or when you contact us.