In case you’ve got a website, a problem might always emerge and it does not necessarily need to be connected with the hosting service. For example, something may go wrong when you update an Internet app or some crucial data may be modified or deleted by accident. Whatever the essence of the problem might be, you’ll have to contact the tech support team and ask them to retrieve a backup or to help you troubleshoot the problem that you are confronting. How quickly they will do that will predetermine the length of time that your sites will be unavailable. For specific websites such as social networks or e-shops, a continued inaccessibility can often mean losing customers and money. That said, it is pretty important to use the services of a company that offers not only a very good help desk service, but also a prompt one.

One-Hour Response Guarantee in Hosting

Our hosting service feature a 1-hour reply time guarantee, which goes to say that irrespective of what query or obstacle you might have, we’ll always be there to lend a helping hand. In reality, it seldom takes more than half an hour to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our client service staff representatives will be at your service 24x7, even on weekends and official holidays, which suggests that you’ll obtain instant assistance at all times. We know exactly how expensive time can be, so by the time we answer your ticket or email, we’ll have explored the matter and, in case we haven’t sorted it out, we’ll supply you with more details about what you have to do on your end, when the circumstances require it. With our support services, you can rest assured that there will be someone to lend you a helping hand momentarily, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client care team representatives will be at your service at all times and they will reply to any trouble ticket that you post from our hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you’ve got a general enquiry in regards to your semi-dedicated server or you experience a certain challenge and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available night and day to cope with any technical, general or billing issue. In case you get in touch with us about anything that’s within our power, we’ll sort it out before we reply to you, which implies that you will not have to wait for hours or even days while the problem continues. In case there’s something that you need to do on your end, we will give you the required information – what workable solutions to try out, what steps to take, etc.