Despite the fact that this isn't the mainfactor for you to distinguish a trustworthy hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk with a live person is a sign that you aren't using the services of a one-person service provider and that you can reach someone any time you're looking for assistance. The phone support for web hosting services may range from general to expert, thus the problems which can be resolved with a phone call vary based on the service provider. In most cases, these matters are simpler and include billing or 1st level tech issues because more difficult issues usually need a support ticket where both you and the administrators can follow what is going on with a specific situation. Still, being able to phone call your service provider will save you lots of time and efforts for the countless small issues which will eventually appear at the time you manage your web hosting account.

Phone Support in Hosting

We believe that being able to communicate with a live agent is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you will be able to reach us on the phone for fourteen hours every day. In case you consider getting one of our hosting service, for instance, you have the option to call us and learn more about our solutions before placing your order to ensure that we do match all system requirements for your sites. After the purchase, you can call us about any sales and billing issues you may experience, or receive any kind of general or basic technical information you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours a day as part of the support services for every single semi-dedicated server plan that we offer. Considering that some issues are more difficult and time-consuming, you will have to open a support ticket if you experience such an issue, but for all billing, general or small-scale technical issues you can always phone us and we will assist you right away so as to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your websites on our leading-edge cloud platform or you're able to get any other general info about our semi-dedicated solutions. We have local numbers in the United States of America, Great Britain and Australia as well as an international number, which means that you'll be able to call the one which is closer to where you live.