Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every assistance request you submit to us will be replied to within maximum one hour. If for any reason whatsoever your ticket or e–mail needs further assistance from a server administrator, we will forward it and leave a comment to let you know that your issue is being examined. If you order the Managed Services package, any of the server management tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Topflight Customer Support Service

  • We’ll be at your disposal 24x7 to answer any questions that you may have connected to our Online Control Panel or any of the apps that we have installed on your behalf on the server. If you also require help handling server administration procedures, you can examine our Managed Services package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every dedicated server includes our free–of–cost Online Control Panel, which features an elaborate knowledge base and a group of step–by–step video tutorials. Whenever you need assistance working with the Online Control Panel, just hit the Help or Videos buttons situated in the top right corner.