1 hour ticket response
We are committed to providing a rapid and proper reply to every helpdesk ticket submitted by a customer. Our professional help desk team members will review your request and will think of the most efficient option. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, the average support ticket response time has proved to be twenty minutes.
An Excellent Client Support Service
Each member of our customer support staff has many years of experience in the hosting service field and most of them have worked for us for at least five years. They all are eager to respond to all your queries in the most efficient manner possible.
An Intuitive Help Center
Integrated into the Online Control Panel is an intuitive Help Center, which offers various information sources. You can browse through a constantly updated knowledgebase offering web hosting account administration articles and website management articles, check our how–to video tutorials or consult our F.A.Q. section.
